GDPR compliance

GDPR
GDPR COMPLIANCE – General Data Protection Regulation

Sporting Events Global Ltd, trading as Jetxtra and Independent Worldchoice Holidays.

1.

Personal data may be collected by any member of staff for the purposes of marketing, issuing quotes and processing bookings. This data may include, but not limited to the following:

Names

Dates of birth

Contact details (Addresses, phone numbers, emails etc)

Passport details

The above may be termed as necessary contractual data in that some or all of the above details will be required when making a booking or issuing quotes or documents.

2.

When you subscribe to our website we will collect email addresses and mobile numbers for direct marketing, this includes text messages sent to your mobile phone. As a company policy, we do not pass ANY of these details on to third parties. Data is stored both on spreadsheets on our own server and external suppliers (such as Mailchimp and Iflow for emails and text messages.) Any data for marketing purposes remains for in house marketing under Sporting Events Global Ltd.

Customers are able to unsubscribe from emails by clicking the unsubscribe link at the bottom of the email. They are also able to unsubscribe from email and text messages by emailing info@Jetxtra

These services are supplied free of charge to the customer who is never charged either directly or indirectly for marketing.

3.

Checking in for flights. We request that all customers submit passport details in sufficient time for checking in. For our own charter flights, these details are stored on a spreadsheet before submission to the airline. These spreadsheets are also stored permanently on our server.

Certain flight operators such as Ryanair, Easyjet etc may store your details for future use, allowing for a faster check-in.

If there are passengers under the age of 18, please ensure that you have the consent of parents or legal guardian.

4.

Payments taken by credit / debit card.

Payments taken over the phone or in the shop are processed securely by Barclays merchant services. Payments taken for online bookings are either made through our Barclays Merchant services or are made securely through a third party. Depending on the method selected, this will be either Stripe or Paypal. These are multinational financial agencies who use the latest technologies to combat fraud and trusted by millions worldwide.

5.

Phone conversations & emails. ALL conversations by telephone are recorded training and monitoring purposes.

6.

ESTAs/ Visas etc

When issuing visas or visa waivers, it is often necessary to collect more data than mentioned in part 1 of this document. This may include – but not be limited to the following:

Names of parents

Current or past employment

Next of kin

Contact details when in destination

Declarations regarding mental or physical health

Declarations regarding past history, Criminal records, expulsions etc.

7.

Storage of paper files.

All bookings will generate at least one page of data. This will include the names of the passengers on the booking, the address, the price of the product and the reference number of the booking. They are retained for future reference by staff and—upon request— external bodies such as the CAA, the police and in cases where a court order has been issued.In order to comply with our obligations under the ATOL licence scheme, we must be able to demonstrate each type of booking we make. The following data is required:

– Name of lead passenger

– Booking reference

– Cost of booking

– Type of booking

– Where necessary, a valid ATOL certificate has been issued.

8. Websites, social media and cookies

For customers’ protection our site uses Secure Socket Layer (SSL) technology—this is evident when checking for the https:// prefix.

The website has tracking pixels with Facebook and Google and allows us to analyse data of those viewing our site. This is used primarily for Search Engine Optimisation (SEO) purposes and for marketing analysis.

We advertise our products over Facebook, Google and Twitter. Occasionally with facebook we will pay for a campaign with a selectable customer base which may be based around location/ interests/ age etc. Customers are advised to check their own social media settings.

9. Status of the lead passenger

It has long been the company’s policy to deal only with the lead passenger when confirming or amending a booking. We may need to run a security check to satisfy ourselves that we are in fact dealing with the correct person. This prevents other named persons on the booking from making amendments to which the others may not agree and also prevents those not connected to the booking from obtaining data as per the Data Protection Act.

There may be instances where we are unable to contact the lead passenger (such as cases where a booking is made as a present and the lead passenger is unaware in which case separate bookers details would be required. It would then be incumbent on the booker to provide us with required details..

In situations where the lead passenger has died., we require proof of death from the next of kin and will make amendments accordingly in the name of the new lead. Charges may be applicable.

In all cases for amendments, we will need instructions in writing which may be emailed to us for speed and ease.

10. In the eventuality of a breach of information

Should the details of a customer inadvertently be shared with anybody else without their prior consent to permit identification in such a manner that their freedoms should be compromised, we will address the issue as soon as it is raised and inform the Information Commissioners Office within 72 hours to notify them of the breach.

(more information on the ICO website).